Refund policy
Return & Refund Policy
At WIRES, we stand behind the quality and intention of our products. Our formulas are designed to support long-term wellness, performance, recovery, and daily optimization through consistent use as part of a structured lifestyle protocol.
Because every individual is different, results may vary based on factors including consistency of use, nutrition, sleep, training, stress levels, lifestyle habits, and individual biology.
Please review our policy carefully before making a purchase.
90-Day Satisfaction Guarantee
We offer a 90-Day Satisfaction Guarantee on first-time purchases made through our official website.
If you are not satisfied with your first order, you may request a refund within 90 days of the delivery date.
To be eligible:
- The request must be submitted within 90 days of delivery.
- The guarantee applies only to first-time customers and first-time purchases.
- The guarantee covers one opened product per customer.
- Any additional products from the same order must be unopened, unused, and in their original packaging to qualify for return.
- Proof of purchase or order confirmation is required.
We encourage customers to use the product consistently as part of a daily routine before evaluating results, as outcomes vary from person to person.
Shipping fees, duties, taxes, and package protection fees are non-refundable.
Return Eligibility
To be eligible for a return:
- Items must be in their original condition.
- Unopened items must remain sealed and unused.
- Products must be returned in their original packaging.
- Returns must be approved before being sent back.
Items returned without prior authorization will not be accepted.
To initiate a return request, please contact:
Return instructions and the appropriate return address will be provided upon approval.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
Please include:
- your order number,
- photos of the issue,
- and a brief explanation.
We will evaluate the situation and work to resolve the issue appropriately.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened products beyond the first eligible item covered under the Satisfaction Guarantee
- Sale or discounted items
- Gift cards
- Promotional or complimentary products
- Personalized or custom items
- Products returned without approval
- Subscription renewal orders already processed
For safety and quality assurance reasons, we reserve the right to refuse returns that do not meet our policy requirements.
Subscription Orders
Customers enrolled in subscription services are responsible for managing their subscription settings.
Future subscription renewals are not eligible for refund once processed.
You may pause, modify, or cancel your subscription before your next billing date through your customer portal or by contacting support.
Exchanges
We currently do not offer direct product exchanges.
If you wish to replace an item, the fastest method is to request an approved return and place a new order separately.
Refund Process
Once your return is received and inspected, we will notify you regarding approval status.
If approved, refunds will be issued to the original payment method used during checkout.
Please allow:
- up to 10 business days for processing,
- plus additional time depending on your financial institution.
If more than 15 business days have passed since your refund approval and you have not received your funds, please contact:
European Union — 14 Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification, in accordance with applicable consumer protection laws.
Returned items must:
- be unused,
- in original condition,
- and in original packaging.
Proof of purchase is required.
Policy Abuse & Protection
WIRES reserves the right to limit, deny, or refuse returns and refunds in cases involving:
- excessive refund requests,
- suspected fraud,
- misuse of the Satisfaction Guarantee,
- reseller activity,
- or behavior inconsistent with the intent of this policy.
Contact
For all return, refund, or order-related inquiries, contact: